Cancellation and Refund Policy

Our Cancellation and Refund Policy is designed to provide transparency and clarity. If you decide to cancel a service, this policy outlines the eligible refund criteria and procedures. We want you to have a hassle-free experience, and our team is here to assist with any inquiries.

1. Cancellation Policy

1.1. Website Design and Development Services:

(a) If you wish to cancel your website design and development project after the project has been initiated, you must notify us in writing. The cancellation request will be subject to a cancellation fee based on the work completed up to that point.

(b) If you have made an initial deposit for the project, it may not be fully refundable in the event of cancellation. The specific refund amount will depend on the work completed and expenses incurred.

1.2. Digital Marketing Services:

(a) For ongoing digital marketing services such as SEO, PPC, social media management, etc., you may cancel the services by providing us with a written notice. However, any fees paid for the ongoing month's services will not be refundable.

1.3. General:

(a) We reserve the right to cancel a project or service at any time if there is a breach of the terms of service or if it is deemed necessary for legal or ethical reasons.

(b) In the event of cancellation by us, any fees paid for the project or service will be fully refunded to you.

2. Refund Policy

2.1. Website Design and Development Services:

(a) If you are not satisfied with the progress or outcome of your website design and development project, you may request a refund within 30 days from the project initiation date.

(b) Refunds will be processed based on the work completed and expenses incurred up to the date of the refund request.

2.2. Digital Marketing Services:

(a) Refunds for digital marketing services will be considered on a case-by-case basis. If you are not satisfied with the results of our marketing efforts, please contact us to discuss your concerns.

(b) Refunds for digital marketing services will be issued based on the specific circumstances and performance of the marketing campaigns.

2.3. General:

(a) All refund requests must be made in writing and sent to hello@websleak.com. We will review the request and respond to you within a reasonable timeframe

(b) Refunds will be processed using the same method of payment used for the initial transaction.

3. Exceptions

(a) Please note that certain products or services may have specific cancellation and refund policies. In such cases, the relevant policies will be communicated to you before the purchase or engagement.

(b) If you have signed a separate contract or agreement with specific terms related to cancellations and refunds, the terms in that contract will supersede the general policies outlined in this document.

4. Changes to this Policy

(a) We reserve the right to modify or update this Cancellation and Refund Policy at any time. The updated policy will be effective upon posting on our website.

(b) If there are any material changes to the policy that may affect your rights and obligations, we will notify you by email or through other appropriate means

5. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at hello@websleak.com